Average Reviews:
(More customer reviews)Ordered from JR thru Amazon. Item came without charcoal water filter and clock did not go to pm, thus auto-brew would not function. Called JR, who referred me to Saeco, in spite of the fact I just received it defective and incomplete from JR. Called Saeco and they blew me off totally!! Since coffee pot appeared to be quality made, I requested a replacement from JR. JR refused to send another one until they received defective one back. Since we are talking about coffee pots, starting the day without a cup of coffee is not an option. Didn't matter to them, so I purchased another of same. It arrived with IDENTICAL DEFECTS, no filter, non working clock. At this point I had enough of JR and Saeco and ordered a Cuisinart from Amazon, at 1/2 the price. Cuisinart was a step below the Saeco, in quality (features), but worked fine, so I settled for it. Same return requirements applied thus for several weeks, money for 3 COFFEE POTS WAS OUT of my account!! JR eventually replaced the money, but I was extremely disappointed in the handling of the situation and my dealings with JR and Saeco are over. What are the odds of 2 Coffee Pots with these same defects? IMO, they sold seconds or something similar.
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